Privacy Policy

Overview

At ZRIZAURA, we are committed to providing a seamless shopping experience from the moment you place your order to the moment your furniture is delivered and installed in your home. This Delivery & Returns Policy explains how we handle shipping, delivery timelines, returns, exchanges, and refunds across the United Kingdom.

By purchasing from our website, you agree to the terms outlined below.

Delivery Information

We proudly deliver furniture and home décor products across the United Kingdom, including Glasgow, Edinburgh, London, Manchester, Birmingham, and surrounding areas.

Our goal is to ensure every order arrives safely, securely, and within the estimated timeframe.

Processing Time

All orders are carefully processed before dispatch. Standard processing times are:
  • 1 to 3 business days for most in-stock items
  • Longer processing times may apply for large furniture or made-to-order products
  • Orders placed on weekends or public holidays are processed on the next working day
  • Once your order has been processed, you will receive a confirmation email and, where available, tracking information.

Delivery Timeframes

Delivery times vary depending on product type and your delivery location within the United Kingdom.

In selected major UK areas, we offer next-day delivery service for eligible in-stock items when orders are placed before the cut-off time (typically 2 PM).

For all other locations, delivery times are as follows:
  • Next-Day Delivery (Selected Areas Only): 1 business day for eligible postcodes in major cities and surrounding zones
  • Standard UK Delivery: 3 to 7 business days
  • Large Furniture Items: 5 to 14 business days due to specialist handling and courier scheduling
  • Remote or Rural Areas: Additional 1 to 3 business days may be required

Delivery Charges

We offer free standard delivery on most orders across the UK unless otherwise stated on the product page or during checkout.

Any applicable charges for special delivery services will always be clearly displayed before payment.

Furniture Delivery Service

Due to the size and nature of furniture items, some deliveries may require special handling.

Large item deliveries may include:
  • Delivery via specialist furniture couriers
  • Curbside or doorstep delivery depending on access
  • Scheduled delivery appointments where required
  • Multiple parcel shipments for large sets or collections
  • Customers must ensure that delivery access is suitable for large items, including doorways, staircases, and lifts.

Order Tracking

Where tracking is available, customers will receive updates via email once their order has been dispatched. This allows you to follow your delivery in real time.

Delivery Issues

If there is any issue with your delivery, such as delays, missing parcels, or damaged items, please contact our support team as soon as possible.

We will always aim to resolve delivery issues quickly and fairly.

Returns & Refunds

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and transparent returns process.

30-Day Return Policy

You may return eligible items within 30 days of receiving your order.
  • To qualify for a return:
  • Items must be unused and in original condition
  • Products must be returned in original packaging where possible
  • Proof of purchase is required
  • Items must not show signs of damage caused after delivery
Certain items such as custom-made, personalised, or clearance products may not be eligible for return unless faulty.

How to Request a Return

To start a return, customers must contact our support team with:
  • Order number
  • Product details
  • Reason for return
  • Photographs (if the item is damaged or faulty)
Once approved, you will receive instructions on how to return your item.

Refund Process

Once returned items are received and inspected, refunds will be processed accordingly.
  • Refunds are issued to the original payment method
  • Processing time may vary depending on your bank or payment provider
  • Shipping costs (if applicable) may not always be refundable
We aim to process all eligible refunds as quickly as possible.

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help resolve the issue quickly, we may require:
  • Clear photographs of the product
  • Images of the packaging
  • Description of the issue
Depending on the situation, we may offer:
  • Replacement of the item
  • Partial or full refund
  • Repair or replacement parts where applicable

Return Shipping

Return shipping arrangements may vary depending on the item and reason for return.

In some cases, ZRIZAURA may cover return shipping costs, especially for faulty or incorrect items. Customers should always contact us before returning any product.

Unapproved returns may not be accepted.

Exchanges

Where stock is available, we may offer exchanges instead of refunds. Exchanges are subject to product availability at the time of request.

Cancellations

Orders may only be cancelled if they have not yet been dispatched. Once an order has entered the shipping process, cancellation may no longer be possible. If you wish to cancel an order, please contact us immediately after purchase.

Important Conditions

  • Customers are responsible for providing accurate delivery details
  • Missed deliveries due to incorrect information may result in additional charges
  • Items must be returned in resaleable condition unless faulty
  • We reserve the right to refuse returns that do not meet policy conditions

Contact Information

If you have any questions about delivery, returns, refunds, or order issues, our customer support team is here to help.
Please contact us via the Contact Us page on our website and include your order number for faster assistance.
At ZRIZAURA, we aim to provide not only beautifully designed furniture but also a trustworthy, smooth, and transparent shopping experience across the UK.
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